How to extract logs from the KYP.ai? MacOs

🍏 How to Collect and Send KYP.ai Logs on macOS

If you're experiencing an installation issue with the KYP Connect App, our support team may need logs from your system to help resolve the problem. Follow the steps below to locate and send your logs.

🗂️ Step 1: Reveal the Library Folder

By default, the Library folder is hidden on macOS. Here’s how to make it visible:

1. Open Finder.

2. In the top menu bar, click Go > Computer.

   

3. Navigate through the following path:

   Macintosh HD > Users > [Your Username]
   

4. In that folder, Right-click anywhere and select:
   Show View Options

5. In the menu that appears, check ✅ the option:
   Show Library Folder
   

You should now see a folder named Library in your user directory.

Or you can navigate to it using below points:

1. Open Finder.

2. Click Go in the menu bar and select Go to Folder. Or use the Cmd+Shift+G key shortcut.

   

3. Menu Bar - Go to Folder option Type  ~/Library and press Return (Enter) in the search panel.

   

4. The user Library folder will be shown.Library folder in Finder
   

📁 Step 2: Find the Logs Folder

1. Open the newly visible Library folder.

2. Inside, navigate to the Logs folder.
   

3. Look for the KYP folder within Logs — this is where the Agent stores its log files.
   

📦 Step 3: Compress the Logs

1. Right-click on the KYP folder.

2. Select Compress "KYP" from the context menu.

3. This will create a .zip file in the same location.

📤 Step 4: Send the Logs to KYP.ai Support

1. Open your browser and go to:
   👉 https://support.kyp.ai/

2. Upload the compressed .zip file you just created.

3. Submit your request — and you’re done!

✅ That’s it! Our support team will use these logs to better understand the issue and assist you faster.