How to extract logs from the KYP.ai? Windows

🛠️ How to Collect & Send KYP.ai Logs to Support

If you're facing an installation issue, our support team may ask you to send logs to help diagnose the problem. Follow the steps below to easily gather and send the required logs.

📁 Step 1: Create a Folder for Logs

1. On your Desktop, create a new folder.

2. Name the folder after the user whose logs you're collecting — for example:
   Logs_JohnSnow

📂 Step 2: Copy Logs from Public Directory

1. Navigate to the following location on the machine:

   C:\Users\Public\KypCache
   

2. Locate the folder named logs.

   

3. Copy this logs folder.

4. Paste it into the folder you created on your Desktop (Logs_JohnSnow).

🕵️ Step 3: Show Hidden Files to Access Roaming Logs

The next folder is hidden by default — here’s how to reveal it:

Show Hidden Items:

1. Go to:

   C:\Users\[your_username]
   

2. Click the View tab at the top.

   
   

   

3. Check the box labeled Hidden items ✅

   

🗂️ Step 4: Copy Logs from Roaming Directory

1. Navigate to this folder:

   C:\Users\[your_username]\AppData\Roaming\KypClient
   

2. Inside, find the logs folder.

   

3. Copy the logs folder.

4. Paste it into your Logs_JohnSnow folder on the Desktop.

📦 Step 5: Zip the Logs Folder

1. Right-click your Logs_JohnSnow folder.

2. Select Send to > Compressed (zipped) folder.

   

This creates a .zip file ready for sharing.

📤 Step 6: Send to KYP.ai Support

1. Visit our support portal:
   https://support.kyp.ai/

2. Upload the zipped logs file and submit your support request.

✅ That’s it! You’ve successfully collected and sent the logs to help us assist you faster.