Why is KYP being classified as malware by the AV software?

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🛡️ KYP Connect App & Antivirus Alerts: What You Need to Know

In some cases, antivirus (AV) software may mistakenly flag the KYP Connect App as a potential threat.


⚠️ Why Does This Happen?

One of the core components of KYP Connect, a file called processmonitor.dll, uses a specific Windows API required for resource monitoring.

  • This API is commonly used in legitimate monitoring tools.

  • However, it can also be misused by malware — which leads some antivirus vendors to flag it as a precaution, even when it's completely safe.

Rest assured: KYP Connect is safe to use and poses no threat to your system.


🔒 How to Prevent Issues

To ensure that the KYP Connect App functions correctly:

  1. Whitelist the application in your antivirus software.

  2. Also add it to any firewall exception lists, if applicable.

This will prevent the antivirus from blocking essential components of KYP Connect or interrupting its performance.


📌 Summary

Item

Status

File flagged: processmonitor.dll

May be flagged by AV due to shared API usage

Is it safe?

✅ Yes, fully safe and required by KYP Connect

What to do?

➕ Whitelist in antivirus & firewall


If you're unsure how to whitelist the KYP Connect App in your specific antivirus software, feel free to contact KYP.ai Support or consult your IT department.